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ServiceNow Developer / Enterprise Architect

Score
100%
Experience:
11 y
Score
100%
Experience:
11 y
Location:
101245 Sangotedo
Last update:
06.12.2021
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Available
Hourly: 45 €
Remote hourly: 45 €
English: Near native
Remote
ServiceNow
Laravel UAT Web Developer design documents test scripts RESTful API's JavaScript PHP Agile scripting UAT testing REST API Web Programming Agile Development AWS Web Development HTML 5 Oracle Power BI Bootstrap CSS Knowledge Management developing web applications React web applications Analytics Jira System Requirements application services data synchronization Cloud Disaster Recovery jQuery Tableau Test Management API Adobe Photoshop User Acceptance Testing CMDB Redux React JS NodeJS Amazon Web Services Google AdSense HTML Cloud Infrastructure web services monitoring systems Web Content Python Configuration Management Database PostgreSQL Premier Pro AI Cloud Operations Joomla SDLC Twitter Bootstrap Software Development Magento user documentation scrum UI/UX DevOps Microsoft Office Suite Wordpress Application Portfolio Management IT infrastructure
ServiBay Pro Company
ServiceNow Developer / Enterprise Architect
* Met with Clients and stakeholders to gather requirements/data for analysis and project development. * Translated Business requirements/needs to Technical/Systems Requirements for the Technical Team. * Lead the Development of User Stories & Backlogs for projects. * Successfully created value-adding solutions to business requests including web applications and custom ServiceNow solutions. * Worked on various modules on the ServiceNow Platform covering ITSM, ITOM, ITAM, HRSD and ITBM. * Used my expert Knowledge of data handling to assist in proper population of CMDB information. * Used previous web development knowledge to create Service Portals properly adding the Service Catalog with record producers and service catalog content items. * Used various methods to integrate ServiceNow with other systems effectively mapping data into the CMDB configuring Service Mapping and Discovery Probes/Sensors. * Built custom Service portals for clients on the ServiceNow Portal enhancing the user experience with custom widgets. * Used React/Redux, Laravel and Wordpress for the development of Web Applications. * Performed User Acceptance Testing for UI/UX Designs and Applications functionality to meet business needs. * Scripted business rules, UI Pages, Client Scripts, ACLs on ServiceNow. * Prepared documentation, presentations, charts, tables and diagrams and conducted reviews for scope, business justification and business requirements including use cases, design documents, prototypes and business rules. * Developed, configured, and improved core and custom applications. * Develop systems integrations and process automation; Identify opportunities to leverage automation (Integrated Jira with ServiceNow Incident module) * Implemented Event Management on the Servicenow platform to filter out the noise of unnecessary events triggered by monitoring systems to avoid them generating alerts. * Installation of MID servers on clients system close to the services as possible with clusters and failovers. * Effectively binding events to respective CI's node after performing Discovery of services in the CMDB. * Discovery was successfully implemented with the configuration of custom Probes for custom types unique to customers. * Used SAM to ensure the CMDB of our client was healthy, we effectively mapped all the services having an up-todate CMDB and when issues arose our ITOM configuration helped to find the Root Cause of the issues fast and also remediate hence reducing downtime. * ServiceNow Portal development with custom widgets to perform automated tasks for requests generated. * Built process document that aligns Disaster Recovery Managed documents with application services in the CMDB * Reduced false alert due to maintenance (Changes) by 15% in 3months * Wrote and reviewed extensive sets of test scripts used for QA Testing & UAT testing. * Ensured that all recurring related child incidents are associated with parent to manage duplicate incidents * Created test plan to include test scripts, test results & test scenarios in ServiceNow instances.
Plus TV
Web Developer 1 / Content Producer
* Gathered Business Requirements, analyzed them, created System Requirements and facilitated their implementation to meet business needs. * Created a project schedule and set up workflows across the organization to use collaboration and automation tools to add value efficiently to the organization. * Lead the team that developed a corporate website and a news website for this TV station. * Trained relevant departments on how to update/add contents to both websites with a customized Content Management System. * Successfully set up IT business solutions that meet ITSM standards. * Created / configured RESTful API's other applications could communicate with. * Facilitated analysis & gathering of requirements between Business units and IT, identifying and utilizing synergies across IT Organization to create ITIL processes. * Communicated (verbally and in writing) project details and concepts to various audiences and levels of management.
R.A Alamu Farm
Farm Operation Supervisor
* Analyzed the daily operation of the farm and set up processes for improvement to enable smooth running of the business. * Monitored and enforced the routine maintenance of farm facilities. * Ensured smooth supply of Livestock and crops produce to meet client/customer requirements.
Precise Financial Systems
I.T Business Analyst / Web Content Manager
* Developed and maintained two eCommerce websites, corporate websites and the design of two mobile wallet android applications. * Created top-notch UI/UX designs for various projects. * Designed graphics for large direct image printing and on screen usage. * Developed IT processes for effectively managing staff and workflows etc. * Provided subject matter expertise in discussions with senior management and key stakeholders in the development and improvement of ITSM processes. * Defined the business deployment strategy and facilitated the business deployments. * Developed detailed business requirement documents / functional requirement documents, conducted reviews. * Facilitated the use of automated HR tools to ensure a smooth recruitment process.
National Youth Service Corps
ICT Teacher
Cranbrook Development Solution For Africa
Web Developer/Business Analyst
* Was involved in the building and configuration of network datacenters / infrastructure. * Connecting clients LAN's to ISP's. * Setting up point-to-point microwave radio communication to provide high-speed Internet access for clients. * Engaged in ITSM transformation solutions based on ITIL best practices aligning process, people and technology providing integrated enterprise-wide business solutions within the IT infrastructure * Built custom web portals and web applications. * Trained other interested staffs on Front-End Web Development. (HTML, CSS, Javascript & jQuery) * Researched and gathered business/system requirements. * Analyze client processes to identify gaps and opportunities/solutions for improvements * Assisted with preparation of end-user documentation and facilitation of end-user training * Developed conceptual modeling and process workflows to illustrate current and future states of business/clients

Description

Main Skills

ServiceNow

Other Skills

Laravel UAT Web Developer design documents test scripts RESTful API's JavaScript PHP Agile scripting UAT testing REST API Web Programming Agile Development AWS Web Development HTML 5 Oracle Power BI Bootstrap CSS Knowledge Management developing web applications React web applications Analytics Jira System Requirements application services data synchronization Cloud Disaster Recovery jQuery Tableau Test Management API Adobe Photoshop User Acceptance Testing CMDB Redux React JS NodeJS Amazon Web Services Google AdSense HTML Cloud Infrastructure web services monitoring systems Web Content Python Configuration Management Database PostgreSQL Premier Pro AI Cloud Operations Joomla SDLC Twitter Bootstrap Software Development Magento user documentation scrum UI/UX DevOps Microsoft Office Suite Wordpress Application Portfolio Management IT infrastructure

Work & Experience

ServiBay Pro Company
ServiceNow Developer / Enterprise Architect
* Met with Clients and stakeholders to gather requirements/data for analysis and project development. * Translated Business requirements/needs to Technical/Systems Requirements for the Technical Team. * Lead the Development of User Stories & Backlogs for projects. * Successfully created value-adding solutions to business requests including web applications and custom ServiceNow solutions. * Worked on various modules on the ServiceNow Platform covering ITSM, ITOM, ITAM, HRSD and ITBM. * Used my expert Knowledge of data handling to assist in proper population of CMDB information. * Used previous web development knowledge to create Service Portals properly adding the Service Catalog with record producers and service catalog content items. * Used various methods to integrate ServiceNow with other systems effectively mapping data into the CMDB configuring Service Mapping and Discovery Probes/Sensors. * Built custom Service portals for clients on the ServiceNow Portal enhancing the user experience with custom widgets. * Used React/Redux, Laravel and Wordpress for the development of Web Applications. * Performed User Acceptance Testing for UI/UX Designs and Applications functionality to meet business needs. * Scripted business rules, UI Pages, Client Scripts, ACLs on ServiceNow. * Prepared documentation, presentations, charts, tables and diagrams and conducted reviews for scope, business justification and business requirements including use cases, design documents, prototypes and business rules. * Developed, configured, and improved core and custom applications. * Develop systems integrations and process automation; Identify opportunities to leverage automation (Integrated Jira with ServiceNow Incident module) * Implemented Event Management on the Servicenow platform to filter out the noise of unnecessary events triggered by monitoring systems to avoid them generating alerts. * Installation of MID servers on clients system close to the services as possible with clusters and failovers. * Effectively binding events to respective CI's node after performing Discovery of services in the CMDB. * Discovery was successfully implemented with the configuration of custom Probes for custom types unique to customers. * Used SAM to ensure the CMDB of our client was healthy, we effectively mapped all the services having an up-todate CMDB and when issues arose our ITOM configuration helped to find the Root Cause of the issues fast and also remediate hence reducing downtime. * ServiceNow Portal development with custom widgets to perform automated tasks for requests generated. * Built process document that aligns Disaster Recovery Managed documents with application services in the CMDB * Reduced false alert due to maintenance (Changes) by 15% in 3months * Wrote and reviewed extensive sets of test scripts used for QA Testing & UAT testing. * Ensured that all recurring related child incidents are associated with parent to manage duplicate incidents * Created test plan to include test scripts, test results & test scenarios in ServiceNow instances.
Plus TV
Web Developer 1 / Content Producer
* Gathered Business Requirements, analyzed them, created System Requirements and facilitated their implementation to meet business needs. * Created a project schedule and set up workflows across the organization to use collaboration and automation tools to add value efficiently to the organization. * Lead the team that developed a corporate website and a news website for this TV station. * Trained relevant departments on how to update/add contents to both websites with a customized Content Management System. * Successfully set up IT business solutions that meet ITSM standards. * Created / configured RESTful API's other applications could communicate with. * Facilitated analysis & gathering of requirements between Business units and IT, identifying and utilizing synergies across IT Organization to create ITIL processes. * Communicated (verbally and in writing) project details and concepts to various audiences and levels of management.
R.A Alamu Farm
Farm Operation Supervisor
* Analyzed the daily operation of the farm and set up processes for improvement to enable smooth running of the business. * Monitored and enforced the routine maintenance of farm facilities. * Ensured smooth supply of Livestock and crops produce to meet client/customer requirements.
Precise Financial Systems
I.T Business Analyst / Web Content Manager
* Developed and maintained two eCommerce websites, corporate websites and the design of two mobile wallet android applications. * Created top-notch UI/UX designs for various projects. * Designed graphics for large direct image printing and on screen usage. * Developed IT processes for effectively managing staff and workflows etc. * Provided subject matter expertise in discussions with senior management and key stakeholders in the development and improvement of ITSM processes. * Defined the business deployment strategy and facilitated the business deployments. * Developed detailed business requirement documents / functional requirement documents, conducted reviews. * Facilitated the use of automated HR tools to ensure a smooth recruitment process.
National Youth Service Corps
ICT Teacher
Cranbrook Development Solution For Africa
Web Developer/Business Analyst
* Was involved in the building and configuration of network datacenters / infrastructure. * Connecting clients LAN's to ISP's. * Setting up point-to-point microwave radio communication to provide high-speed Internet access for clients. * Engaged in ITSM transformation solutions based on ITIL best practices aligning process, people and technology providing integrated enterprise-wide business solutions within the IT infrastructure * Built custom web portals and web applications. * Trained other interested staffs on Front-End Web Development. (HTML, CSS, Javascript & jQuery) * Researched and gathered business/system requirements. * Analyze client processes to identify gaps and opportunities/solutions for improvements * Assisted with preparation of end-user documentation and facilitation of end-user training * Developed conceptual modeling and process workflows to illustrate current and future states of business/clients